Budget has been named Australia’s Most Trusted Car Rental Brand by the Reader’s Digest Trusted Brands Awards in its first showing in the category.
The independently conducted survey via Australian Reader’s Digest polled a cross-section of more than 3,000 people to name the most-trusted brands across more than 70 consumer categories.
The recognition follows Budget’s renewed focus on getting the basics done brilliantly by introducing a suite of innovative new products and policies that streamline the customer experience and ensure greater transparency and support.
- Digital Check-In gets customers on the road faster by allowing them to enter their information online instead of at a check-in counter, minimising contact with rental staff and other customers in the process.
- PhotoProofed captures images of a vehicle’s condition that customers can review ahead of time and add to as well.
- Worry-Free Promise provides assurance of the brand’s safety measures.
- Risk Free Bookings offers greater booking flexibility by allowing customers to change or cancel reservations, without fees, for rentals due to start before 19 December 2021.
“The past year has been an incredibly challenging time for the industry, but through it all we have remained focused on delivering the very best experience for our customers”, says Tom Mooney, Managing Director of Avis Budget Group, Pacific.
“This award is testament to the exceptional work from our teams across the country who go above and beyond to deliver a seamless experience that our valued customers have come to expect of us.”
Budget has been named Australia’s Most Trusted Car Rental Brand by the Reader’s Digest Trusted Brands Awards in its first showing in the category.
The independently conducted survey via Australian Reader’s Digest polled a cross-section of more than 3,000 people to name the most-trusted brands across more than 70 consumer categories.
The recognition follows Budget’s renewed focus on getting the basics done brilliantly by introducing a suite of innovative new products and policies that streamline the customer experience and ensure greater transparency and support.
- Digital Check-In gets customers on the road faster by allowing them to enter their information online instead of at a check-in counter, minimising contact with rental staff and other customers in the process.
- PhotoProofed captures images of a vehicle’s condition that customers can review ahead of time and add to as well.
- Worry-Free Promise provides assurance of the brand’s safety measures.
- Risk Free Bookings offers greater booking flexibility by allowing customers to change or cancel reservations, without fees, for rentals due to start before 19 December 2021.
“The past year has been an incredibly challenging time for the industry, but through it all we have remained focused on delivering the very best experience for our customers”, says Tom Mooney, Managing Director of Avis Budget Group, Pacific.
“This award is testament to the exceptional work from our teams across the country who go above and beyond to deliver a seamless experience that our valued customers have come to expect of us.”
