1. What is Excess Reduction?

    A. Excess Reduction provides greater peace of mind. In the event of an accident it reduces your financial liability to a small, manageable amount, except in certain circumstances (described in section 6 below under the heading ‘Exempted Events – exclusions to coverage’).

    • Excess Reduction is optional
    • Exempted events – even if you pay the Excess Reduction, you must still pay the full amount for some loss or damage, including:
      • Overhead damage
      • Water damage
      • Underbody damage

     

  2. Can I take out Excess Reduction at the time of rental?

    A. Yes. If you have declined Excess Reduction at the time of your reservation, and you change your mind, you are able to take out Excess Reduction at the time of rental. Please notify the rental agent when you pick up the vehicle.

  3. Won't my credit card cover it?

    A. Some credit card companies offer protection if you present their card at the time of rental and use the same card to pay for your rental at the time of return. Renters should examine closely the terms of this coverage as the protection is often supplemental and certain limitations or restrictions may apply.

  4. Are Excess Reduction coverage and rates always the same?

    A. Excess Reduction coverage and rates will vary depending on the type of vehicle rented and the age of the driver renting the vehicle.

  5. What is the renter's current responsibility?

    A. From the time your rental starts (, you are generally financially responsible for any loss or damage to the vehicle or any loss or damage to third party property as a result of using the vehicle, subject to the comments below.

    The renter's responsibility also includes damage caused by acts of nature such as hailstorms or falling trees.

    If you are involved in an accident where you are not at fault, and we reasonably believe that a third party or a third party’s insurer will pay for any loss or damage to the vehicle, then we will refund you any excess you pay.

    With Excess Reduction Budget Renters' financial liability is limited

    Provided you comply with the terms of the Budget rental agreement, and provided you accept and pay for the Loss Damage Waiver option on the rental document (or if it is included in your rate), your financial liability for loss and/or damage to either the Budget vehicle and/or third party property is limited to a pre-determined amount, except in relation to three key exemption events for which the renter must take total financial responsibility. These events are detailed under the Exempted Events heading in paragraph 6 below.
    The liability (called an excess) varies depending on the category of vehicle and the age of the driver. The standard excess is a substantial amount but is still a small proportion of the value of the Budget vehicle. Your standard excess amount will be advised to you at the time of rental and will be shown on your rental agreement.
    Excess Reduction
    Provided you comply with the terms of the Budget rental agreement, Excess Reduction ensures that for any particular loss or damage to the Budget vehicle or third party property you will not, except in relation to the exempted events set out in paragraph 6 below, have a liability greater than the reduced excess even if the damage was caused by your mistake.
    There are three key exempted events which Excess Reduction will not cover and you must take total financial responsibility. These events are detailed under the Exempted Events heading below.

  6. What are the exclusions to coverage?

    A. There are three key categories of damage and/or loss for which the renter must take full financial responsibility. Excess Reduction does not cover these events and neither does the standard excess. You are also not covered if you breach the rental agreement.

    1. Overhead damage
    Overhead damage means any damage above the top of the door seal the top of the front and back windscreens (except for hail damage). Extra care needs to be taken when driving trucks and some buses due to height restrictions.

    Boom gates in car parks and at hotels can seriously damage cars and drivers unused to the height of people-movers should take extra care.

    2. Water damage
    Budget vehicles are not to be driven through floods, creeks or rivers or used where water damage is likely to occur. Driving through any flood or water-course can be extremely dangerous to you personally and will almost always result in substantial damage to the vehicle. Convertibles should not be left with the top down.

    3. Underbody damage
    Underbody damage occurring to exhaust systems, suspension and body/chassis components can be caused by carelessly driving over gutters or kerbs or travelling along poor quality roads at excessive speed. Unless authorised in writing, no Budget vehicle may be driven on off-road areas such as paddocks, fields, tracks, trails or roads above the snowline.