1. How do I select a pick-up location?

    A. There are two ways to select a rental location –

    In the Get a Car Rental Quote are of the website you can select the location you a looking for by choosing it from the Available dropdown list labelled ‘Select Location’.

    Similarly, when in the Rental Locations page type the location name (e.g. Cairns, Melbourne etc) in the Search field by entering the Suburb, City, State or Postcode to find the nearest location. Then click on Select Location.

  2. Can I return the vehicle to a different location?

    A. If you would like to return the vehicle to a location different to the one you selected for pick up the vehicle from, simply tick the I’ll return vehicle to a different location box and select your drop off location.
  3. What do I do if I’m aged Under 25?

    A. If your aged under 25, untick the I’m 25+ box and select the correct age bracket. Note – an Underage Surcharge will apply if you select the 21 – 24 age bracket.
  4. How do I enter the pick-up and drop off dates?

    A. Enter a Pick up and Drop off date, simply, by selecting the relevant date field, where you will be presented with a drop down calendar, once a date has been selected you may then proceed to select the time you would like to pick up and drop off the vehicle.
  5. I’m a Fastbreak member, where do I enter my details?

    A. If you are a Fastbreak member, select I am a Fastbreak or Rapidrez Member and enter yourFastbreak # and Surname in the fields provided.
  6. My company has a corporate rate, where do I enter the details?

    A. If you’re an employee of a company that has contracted rates with Budget, I have a Corporate Account or BCD Number and enter your company’s unique identifier (your direct PIN, ACTO/OTTO or a BCD number).
  7. I have been given a BCD (Budget Customer Discount number) to quote, where do I enter this?

    A. Select the I have a Corporate Account or BCD Number and enter your number in the BCD #field.
  8. I belong to a Frequent Flyer program or FlyBuys, where do I enter my membership details?

    A. Select I am a Frequent Flyer or FlyBuys member and select the program you belong to and enter your membership number. If you’re a Fastbreak member, these details will be attached to your profile and you do not have to enter these details.
  9. I have been given a coupon number to quote, where do I enter this?

    A. Select the I have a Coupon or Discount Number and enter the coupon number. The coupon value will be acknowledged with your reservation however the value of the coupon will only be applied at the time of rental.
  10. How do I modify my existing reservation?

    A. From the home page, click on View-change-cancel Bookings  under the Quotes & Bookingstab. Then simply enter your Reservation # and Last Name. Your rental will be displayed for you, select those components of your reservation that you would like to alter. You will then be asked to confirm the changes.
  11. How do I cancel my existing reservation?

    A. From the home page, click on View-change-cancel Bookings  under the Quotes & Bookingstab. Then simply enter your Reservation # and Last Name. You will then be given an option to cancel your reservation.
  12. How do I view my existing reservation?

    A. From the home page, click on View-change-cancel Bookings  under the Quotes & Bookingstab. Then simply enter your Reservation # and Last Name. Your reservation details will be displayed for you.
  13. What is a BCD?

    A. A BCD is a Budget customer discount number. If you have a BCD, please ensure that you enter it when you are making a reservation.
  14. What is a RapidRez or Fastbreak Number?

    A. A RapidRez or Fastbreak number is a number, which is specific to you and enables us to recognise you and your preferred details when you are a regular renter with Budget. It means you only need to sign one master rental agreement with Budget and then you can rent with us faster; avoid queues, paperwork, and save time, by not having to sign a rental agreement every time you rent with us. If you don’t already have a RapidRez or Fastbreak number join Fastbreak Global today, it’s free. Visitwww.budget.com.au/fastbreak_overview/fastbreak/default.aspx for more information.
  15. What browser settings are required for the Budget website?

    A. To successfully view the Budget website it can be viewed with the most common internet browser, such as Internet Explorer 8 and above for Windows, Firefox 1.0 and above for Windows and Mac OS X, Safari 1.2 and above for Mac OS X.
    The Budget website requires cookies and scripts to be enabled within your browser, SSL (secure set up language) support and popup windows to view the website. If these are not enabled, the pages cannot be viewed correctly. Whether you are able to view the website also depends on the networking (e.g. use of a Proxy Server for their LAN) set up.
  16. I’m having trouble viewing some pages on the website?

    A. You may need to lower the secure setting on your browser, or enable the cookies and scripts within your browser that may be blocking the pages. Or install the most up to date version of your browser or other browser tools and default to original settings.
  17. What is a cookie?

    A. A cookie is a very small text file placed on your computer by Budget’s web page server. It is to tell our server that you returned to a Budget web page and assists the Budget server to remember who you are and what you requested, so next time you return to that page, we are able to show you the information you requested.
  18. Does the booking page of the Budget website time out? How long does it take?

    A. Yes. Due to security reasons, if you remain inactive on the website for 20 minutes, we will terminate your connection to your personal date that you have entered. To access a new page, just click the Budget navigation bar on the top of the web page.
  19. The box to enter my airline flight number does not recognise my flight number?

    A. If your flight number includes letters and numbers, please enter only the digital number.
  20. How do I retrieve a tax invoice for a previous rental?

    A. From the home page, select Retrieve Previous Rentals under the Quotes & Bookings tab. Then enter your rental agreement number and surname. If you’re a Fastbreak member, you can enter your Fastbreak number and surname and review all of your previous rentals. If you are the administrator for a company that has a Budget account, enter the companies BCD and Web Pin and you will be able to review all rentals that have been undertaken by your company. To view a specific rental agreement simple select the Rental Agreement number and this will open a new window with a tax invoice.

    Rental agreement information will be available five days after your rental is completed and remains accessible for a period of 12 months.