PhotoProofed | Get To The Good Stuff

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Maintenance updates are in progress. Reservations are not affected, however, some functionality may not be available during this time.

What is PhotoProofed^TM

PhotoProofed is our market leading technology that captures the current condition of your rental vehicle on camera which can then be viewed on our PhotoProofed tablet prior to collecting your vehicle. With evidence of pre-existing damage that has been captured and the ability to add your own photos if you feel we missed something, you can worry less about the ride and enjoy the adventure more.

How does it work?

8 photos will be taken of your vehicle while it is being cleaned prior to pick up. We will take additional photos where relevant, of specific areas.
When you arrive, we will show these photos to you on our PhotoProofed tablet, where you have the opportunity to sign off on these at the counter. They will then be emailed directly to you for reference.
After you’ve left the counter, you can view the photos via a link in the email. This is also your opportunity to upload your own photos if you think something has been missed.
Once you return your rental vehicle, we will refer to these photos if necessary, to confirm if any damage occurred to the vehicle.

Frequently Asked Questions

What happens if I bypass the counter, and go straight to my vehicle?

Please inspect the vehicle on collection. You can take photos that represent the current condition of the vehicle (ensure they are time and date stamped).

When you leave the car park via the exit gate a customer service representative will show you the photos and can email you a copy for your own records.

What happens if I don’t have an email address, or do not receive the email?

We store all the photos for you so there is no requirement for you to have an email address. If you would opted in to receive an email but did not receive it, please check your junk email folder first. If it is not there, contact your rental location and they can resend.

What happens if I do not have access to the internet to view the photos when I pick up my vehicle?

You can take photos that represent the current condition of the vehicle (ensure they are date and time stamped) and once you have internet access you can upload them.

If you would like someone to look over the car with you on collection, please refer to a customer service representative.

What happens if damage does occur while I have the rental vehicle?

If your car gets damaged during your rental, first and foremost, you should ensure your own personal safety. If you require emergency assistance, reach out directly to the relevant Emergency Service.

If damage has occurred during your hire, assuming it is reasonably safe to do so, please do not drive the vehicle and contact the location directly for assistance. The location will arrange for collection of the vehicle if required and instruct you on the next steps.

Please ensure you collect all information on where and how the incident has occurred and we recommend you take photos to document the incident. When you return to the rental location you will be required to complete the incident report form detailing the incident. You may be charged for the damage depending on the Coverage Option that you have purchased. The Customer Service representative will be able to guide you on the process and next steps.

What is the process for uploading my own photos?

If you would like to upload your own photos you can do so. You can take as many images as you like to ensure you are comfortable that the vehicle condition has been captured.

Any photos should be taken before leaving the vehicle collection area. As per the car rental code of practice. If this opportunity is not available or the vehicle is collected in poor lighting or bad weather, then the pictures need to be taken within an hour of pick-up.

If the photo is taken on your own device (not via the PhotoProofed link), the photo can be loaded at any time up until return of the vehicle. However, it must be time and date stamped within the above time frames. If you’re unable to upload, please retain any images on your own device and you can present these if needed.

Please review our acceptable Fair Wear and Tear policy to assist with what is defined as damage.

Stone Chips 25mm diameter without denting
Scratches less than 25mm that have not penetrated the paint
Dents less than 25mm in diameter and 2mm deep without paint cracking or flaking
Wheel scuffs without cracking or gouging
Minor scruffs that can be polished out
Scuff/scrape marks under lower bumper

Can I access the photos after my rental if I am contacted by Budget about damage?

Yes. You can access the photos at any time from the link in the email. If you no longer have this, we can send you a copy.

Who do I contact if I want to follow up on a reported incident?

Please allow 7 business days after you have submitted your incident report form to Budget so we can ensure we have gathered all of the information and then contact our claims team on:

Phone number: +61 (0) 2 8216 0249

Email: abgclaimsausnz@vanameyde.com

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PhotoProofed with Budget Car Rental

What is PhotoProofedTM

How does it work?

Frequently Asked Questions

What is PhotoProofed^TM