Budget has thousands of locations worldwide which can be easily booked on our website www.budget.com.au. Simply start typing your destination into the search bar and then select it from the drop down list. If you do not find the country or location you require on the list provided please call 13 27 27, or your local Budget office.
We provide a wide range of utes, vans and trucks for rental via our Budget Trucks website - www.budgettrucks.com.au. In order to access our Budget Truck site simply type www.budgettrucks.com.au in your web browser or select the truck tab found in the menu of our site. For all other vehicles please call 13 27 27 for information and reservations.
Vehicle make and models are based upon availability. Upon arrival please advise the counter representative of your preference. If available, we will be happy to accommodate your preference. Alternatively you may contact Budget Reservations on 1300 362 848 prior to the rental to add your preference to your reservation.
The colour of the vehicle is based upon availability. Upon arrival please advise the counter representative of your preference. If available we will be happy to accommodate your preference. Alternatively you may contact Budget Reservations on 1300 362 848 prior to the rental to add your preference to your reservation.
You can change or cancel a reservation at any time via our website – www.budget.com.au. Simply select the View / Modify / Cancel booking option under the Reservations tab, enter your reservation number and last name, and proceed to amend your reservation accordingly. Note, if you've pre-paid your reservation cancellation fees do apply as shown below.
All renters must provide a valid drivers licence and credit card (or debit card) with the renter's name. Note prepaid cards are not acceptable at pick up. Note debit cards incur a $400 holding fee, please see the answer to question 'Can I pay for a rental by debit card, cash, cheque or money order?'. Renters with an overseas licence must provide their country licence and passport - if the licence held is written in non-latin characters, an international drivers permit or official translation is required. Also, if you have any discounts, coupons, or corporate/government identification they must be presented upon arrival.
If you have pre-paid your booking a cancellation fee applies as follows:
If you need to cancel at least 24 hours prior to your scheduled pick-up time, you may cancel and request a refund less a fee of up to 82.50 AUD cancellation fee (including GST).
If you need to cancel within 24 hours prior to the scheduled pick-up time, you may request a refund less a fee of up to 165.00 AUD cancellation fee (including GST). If the value of the reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.
If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, a non-cancellation fee of the entire prepaid amount will apply and we will retain the full amount.
If your reservation is made for a rental within Australia and has not been pre-paid, generally no cancellation fee apply.
For more information on driving restrictions please contact your local Budget office or call Budget Reservations on 1300 362 848 prior to the rental. Alternatively please refer to the Budget Terms and Conditions - Where you can and cannot drive the Vehicle.
For security purposes of the credit card holder, all renters must have a credit card in their own name. For Australian residents only, please contact the Call Centre for more information regarding the option of a Letter of Authority.
Weekly rentals are rentals that occur for 7 consecutive days. Weekend rates, at most locations, apply to rentals that begin after 1200 mid-day Friday with a return by 1200 mid-day Monday. Daily rates apply for rentals where the weekly or weekend rates do not apply.
In the event you have an accident, the first thing you should do is contact the police assistance line to report the incident. Next contact the location where the car was rented from to report the accident and obtain further advice. For any vehicle breakdowns contact the roadside assistance number found on the back of your contract folder. If the contact number is not available contact the location where the car was rented from for further advice.
Upgrade certificates are subject to availablity at the time of rental. A renter receives a car which is one group higher than the one reserved. Budget guarantees the reserved car group. Please refer to the terms and conditions of the upgrade certificate for further information.
Budget requires drivers to be over the age of 25. Some Budget locations have lower minimum age requirements, such as 21-25, which may incur a daily surcharge. These minimum age requirements may also restrict the types of vehicles you will be able to rent from Budget. There is no maximum age required to rent with Budget. Please visit www.budget.com.au or contact your rental location for full details.