Awards and Customer Testimonials | Budget Rent A Car Australia

Budget Australia Wins 2017 Reader's Digest Quality Service Award

Budget Car Rental’s commitment to delivering personalised service and exceeding customer expectations has been recognised with the company named the 2017 recipient of the Reader’s Digest Quality Service Award for Car Rental.

With a circulation of more than 200,000, Reader’s Digest is one of Australia’s most popular and enduring publications. 
“The national award acknowledges the efforts of all Budget staff,” said Kaye Ceille, Budget Car Rental Managing Director, Pacific Region.

“Every member of the Budget team in Australia embraces our philosophy of ‘putting the customer at the heart of everything we do’ and it is pleasing to see their dedication and hard work rewarded with such a prestigious accolade.”



Customer Testimonials

Our experience was very good. The car was in immaculate condition and the hire process was quick and easy.
Coolangatta Airport, May 2015

I have been using Budget cars for a long time and have never been disappointed.
Hobart Airport, May 2015

A very pleasant experience from pick up to drop off.
Perth Airport, May 2015

Free upgrade to accommodate the baby car seat that we had was greatly appreciated.
Brisbane Airport, May 2015

Great experience overall. I would particularly like to acknowledge the excellent customer service and personal attention provided by Patrick at the Surfers Paradise office.
Surfers Paradise, May 2015

My experience with the gentleman in Canberra was enjoyable and friendly.
Canberra Airport, May 2015

Staff were extremely helpful & car was clean and tidy.
Melbourne Airport, May 2015

First time renter with budget but will definitely come back.
Sydney Airport, May 2015

Great price and service, thank you!
Brisbane Airport, April 2015

Excellent service, car and price!
Coolangatta Airport, March 2015

Thank you Budget. I will never use another rental car company. I found the customer service experience better than any other company I've used in the past for car rental and your pricing is very competitive.
Surfers Paradise, March 2015

Have used Budget for many years from Townsville Airport - always extremely happy with the service and cars.
Townsville Airport, March 2015

Great experience, thank you!
Hobart Airport, March 2015

Always use Budget for my limited needs. Always receive excellent service. Most recent booking upgraded from a sedan to a people mover which suited us as 2 of our group of 7 were to travel to our destination by train. Solved the problem at no additional cost.
Sydney Airport, March 2015

Efficient, good service. Competitive price, will definitely return.
Perth Airport, March 2015

Everything was above expectations.
Melbourne Airport, March 2015

Budget staff at Sydney airport were friendly, courteous and efficient.
Sydney Airport, February 2015

As it was my birthday, I got the best car in the certain class I booked. Was a lovely experience!
Melbourne Airport, February 2015

I was very pleased once again. Hiring online was easy, collection was straight forward, and returning the car was quick. A very good experience! Thank you.
Melbourne Southbank, February 2015

That was my first time to rent car and I was very impressed, thanks once more.
Coolangatta Airport, February 2015

The attention we received in Brisbane was EXCELLENT.
Brisbane Airport, February 2015

Easy as, will go with you people before others.
Canberra Airport, February 2015

Budget helped me to enjoy Hobart with my wife and two friends. We loved the choice of car...a Renault..and were very happy with all arrangements.
Hobart Airport, February 2015

Lent me a Cairns street directory and pointed me on the right road for the outer suburb I needed. Well done.
Cairns Airport, February 2015

I am one of your happy customers, thanks for the excellence service and nice little car!
Melbourne Southbank, January 2015

Very pleased with the service and the price.
Surfers Paradise, February 2015

Budget has been great over the years - keep up the great work.
Perth Airport, February 2015

This is the second time this year that I have rented a budget direct vehicle and the cars were both virtually brand new. Awesome cars and very kind, helpful staff. Thank you!
Coolangatta Airport, January 2015

I have had great customer service both over the phone and in person. Well done Budget.
Melbourne Airport, January 2015

We were very satisfied with the service, the condition of the car and the car itself.
Sydney Airport, January 2015

Thank you very much to your team. They were excellent.
Brisbane Airport, January 2015

I always rent with Budget, also because all the invoices can be accessed online.
Cairns Airport, January 2015

Outstanding all round - great car in great condition.
Surfers Paradise, January 2015

We were very pleased with every aspect of your car.
Hobart Airport, January 2015

I always use Budget Car rental when considering whom to use for car hire. I have found your company to always be reliable and trustworthy, and competitive in your pricing.
Perth Airport, January 2015