Coronavirus | Budget Rent A Car

 

At Budget, the safety and wellbeing of our customers and staff is our number one priority. As the world continues to recover and reopen, we’re maintaining our enhanced safety protocols, as well as flexibility for bookings. Car rental can provide a private travel solution, a safer alternative to some other transport modes where the customer can control their own environment.


Flood Emergency Update

Budget recognises the huge hardship faced throughout our communities as a result of the unprecedented flooding on the East Coast. We also realise that these events may have impacted your current travel plans as well as pending plans.

The following Budget locations are currently closed. Note re-opening dates are subject to change.

New South Wales

  • Lismore downtown

Queensland

  • Brisbane city - operating from Fortitude Valley

Should you need to change your booking because of the floods, please contact us on 1300 362 848. While we hope your future plans are not impacted, if you need to make a cancellation as a result of the flood emergency, you may cancel any pre- or post-paid reservation through the following link or contact us on 1300 362 848 without penalty.

For further information on road closures as a result of flooding please visit:

Please follow the directions of local authorities and stay up to date with local conditions.

Our thoughts are with the impacted communities during this difficult time. Please travel safe.


Stress Free Booking

Can I reserve a vehicle with flexibility to change or cancel? I have a booking and need to cancel because of COVID-19. What do I do?

To travel with complete flexibility, select the Pay at Counter option. This option offers free modifications or cancellations at any time.

If you have a booking and need to cancel because of Covid-19, please contact our reservations team at reservations@budget.com.au or call 1300 362 848.

Can I travel within my state or territory? Can I travel interstate?

States and Territories have applied their own restrictions to intra and interstate travel, including closing their state borders. Prior to making a booking, we advise all customers to keep updated on the latest State and Territory developments here.


Keeping You Safe

What steps are Budget taking to ensure my collection and drop off is safe and my vehicle is sanitised?

The Budget Worry-Free Promise is our relentless commitment to keep every one of our customers and employees safe. All vehicles are cleaned before every rental, paying special attention to high touch point surfaces. Find out more about our cleaning protocols and our 15-point cleaning checklist here.

Can I pick up my vehicle with minimal contact?

The worry-free promise allows customers to pick up and drop off vehicles with minimal contact. Paperless rental agreements have been instated, and upon returning the vehicle customers will receive their booking receipt via email. You can save time at the counter by completing Digital Check In.

Do I need to wear a mask or check in when I collect/return a vehicle?

Yes, it is a requirement to wear a mask at all times, where mandated by state and territory health orders. You may also be asked to check in using a QR code, for contact tracing purposes where required. 


Location Opening Hours & Closures

Are your location hours changing or closing? How will customers know where to go?

We strive to keep the majority of our locations open and fully operational. However, due to various travel and government restrictions, some of our locations may have reduced hours or be temporarily closed.

If that occurs, and you have an upcoming rental, you will be contacted by a member of our local team, who will advise on the nearby substitute location for you to pick up or drop off your rental vehicle.

The following Budget Australia locations are closed until further notice:

Location Alternate Location  

Southern Cross

Esperance Airport

Esperance City

Yeppoon

Melbourne City

Albany Airport

Albany Airport

Rockhampton

 

 

Updated: 26 April 2022