COVERAGES COVERAGES

Loss Damage Waiver (LDW) is included in all Budget Australia rentals. LDW limits the renter’s responsibility for loss or damage to the Budget vehicle to the standard excess amount.

For further information on LDW and applicable excess amounts please click here.

Excess Reduction (ER), or Zero Excess (ZE), available at participating locations, are optional coverages that further reduces the standard excess. 

Please click here for further information.  

In the event of an accident or damage it is important not to panic. Contact the rental location as noted on the rental agreement document.

All accidents involving bodily injury must be reported to the police where the accident occurred. The driver is required to complete and file a Budget incident report. In addition, the driver must complete and file any accident reports required by local authorities.

In the event of an accident or damage, you will be charged the applicable excess amount as stated on your Rental Agreement. Please note that this will be in addition to your estimated rental charges.

Yes you will still be liable to pay the applicable excess amount even if a third party is at fault. Once the fault is established and the third party agrees to pay for the damages, we will refund you the excess.

Within our individual products

Within our packages

* Excluding certain damages such as overhead, underbody or water damage to a vehicle (as provided for in the Rental Terms and Conditions).

** ‘Damage to Windows and Tyres’ means damage to front windscreen, back window, all side windows and all four tyres of a vehicle. It does not include damage to mirrors, any lights (indicators, brake lights or headlights) or wheels (i.e. rims and hubcaps) of a vehicle.

If something does cause your vehicle to breakdown, we want to make sure you're back on the road as soon as possible. That's why we include mechanical breakdown assistance as part of our rates.

Fees will apply for any at fault issues including running out of fuel, flat battery, flat tyres, lost keys or keys locked inside the vehicle. Consider our optional Roadside Assistance Coverage to cover these items. 

If you're on the road and need assistance please call 1800 656 550 and help will be on the way. 

Roadside Assistance (RSN) is an optional coverage that provides cover in the event of non-mechanical issues related to the vehicle. Find out more here.

For information regarding accident claims please contact:

Budget Australia Claims Department
GPO Box 3973
Sydney, NSW, 2001

T:  (02) 8216 0249
F:  (02) 9274 3033
E: abgclaimsausnz@vanameyde.com

Simply log in and go to your profile, select the Protections/Coverages section in the My Account page. 

It may take a few days to reflect online, but will automatically update in your profile and apply to future reservations.

Snow Cover reduces the financial responsibility for loss or damage to the vehicle when a customer drives in snow or above the Snow Line. If an incident occurs above the Snow Line, you will be covered by their chosen/applicable excess level.

Snow Cover is not available at all locations and the price of Snow Cover may vary from location to location. 

If you have declined, or have not purchased Snow Cover, you will be liable for any incident or damage that takes place above the snow line.

Any incident that takes place above the snow line is not covered by Loss Damage Waiver or any reduced excess that has been purchased.

The recovery cost for the vehicle can exceed the standard liability amount in this case.