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5-Star Safety
The National Highway Transportation Safety Administration from time to time rates vehicles for safety standards. Based on our last review, this vehicle was rated as a 5-star vehicle. Please note these ratings are subject to change and reflect our last review.
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PhotoProofed with Budget Car Rental
Introducing PhotoProofedTM
PhotoProofed is our market leading technology that captures the current condition of your rental vehicle on camera with ease and convenience. This allows you to drive away knowing that we have evidence of the state of your vehicle at time of pick up. We also allow you to add your own photos if you feel like we’ve missed something, so you can enjoy the ride knowing that there is no doubt that any pre-existing damage is on record. That’s one less thing to worry about on your trip, so you can relax and enjoy the ride.
Available at all Budget car rental locations in Australia, PhotoProofed™ takes the guess work out of damage identification.
How does it work?
- Before you arrive, 8 photos will be taken of your vehicle after it has been cleaned and prepared for pick up. That means, we our photos will always be accurate.
- When you arrive, you will have the opportunity to review the latest photos of your rental vehicle on a PhotoProofed™ device with our agent, or you can scan the QR code located on the front right corner of the vehicle’s windscreen to access them yourself. During this process you can either agree to accept the photos we have taken or upload your own to accurately reflect the vehicle you received. Please ensure any images you capture are date and time stamped.
- After you’ve left the counter, you can view the photos by scanning the QR code located on the front right corner of the vehicle’s windscreen. This is also your opportunity to upload your own photos if you think something has been missed. Please ensure any images you capture are date and time stamped.
- After you return your rental, we will refer to these photos if necessary, to confirm when any damage occurred to the vehicle.
- Images captured will use software to blur the background images such as other vehicles and registration plates, people and faces. This increases the level of security and privacy across all captured images.
Frequently Asked Questions
Introducing PhotoProofedTM
PhotoProofed is our market leading technology that captures the current condition of your rental vehicle on camera with ease and convenience. This allows you to drive away knowing that we have evidence of the state of your vehicle at time of pick up. We also allow you to add your own photos if you feel like we’ve missed something, so you can enjoy the ride knowing that there is no doubt that any pre-existing damage is on record. That’s one less thing to worry about on your trip, so you can relax and enjoy the ride.
Available at all Budget car rental locations in Australia, PhotoProofed™ takes the guess work out of damage identification.
How does it work?
- Before you arrive, 8 photos will be taken of your vehicle after it has been cleaned and prepared for pick up. That means, we our photos will always be accurate.
- When you arrive, you will have the opportunity to review the latest photos of your rental vehicle on a PhotoProofed™ device with our agent, or you can scan the QR code located on the front right corner of the vehicle’s windscreen to access them yourself. During this process you can either agree to accept the photos we have taken or upload your own to accurately reflect the vehicle you received. Please ensure any images you capture are date and time stamped.
- After you’ve left the counter, you can view the photos by scanning the QR code located on the front right corner of the vehicle’s windscreen. This is also your opportunity to upload your own photos if you think something has been missed. Please ensure any images you capture are date and time stamped.
- After you return your rental, we will refer to these photos if necessary, to confirm when any damage occurred to the vehicle.
- Images captured will use software to blur the background images such as other vehicles and registration plates, people and faces. This increases the level of security and privacy across all captured images.
Frequently Asked Questions
What happens if I bypass the counter, and go straight to my vehicle?
Please inspect the vehicle on collection. You can take photos that represent the current condition of the vehicle (ensure they are time and date stamped).
When you leave the car park via the exit gate a customer service representative will show you the photos and can email you a copy for your own records.
What happens if I bypass the counter, and go straight to my vehicle?
Please inspect the vehicle on collection. You can take photos that represent the current condition of the vehicle (ensure they are time and date stamped).
When you leave the car park via the exit gate a customer service representative will show you the photos and can email you a copy for your own records.
What happens if I don’t have an email address, or do not receive the email?
We store all the photos for you so there is no requirement for you to have an email address. If you would opted in to receive an email but did not receive it, please check your junk email folder first. If it is not there, contact your rental location and they can resend.
What happens if I don’t have an email address, or do not receive the email?
We store all the photos for you so there is no requirement for you to have an email address. If you would opted in to receive an email but did not receive it, please check your junk email folder first. If it is not there, contact your rental location and they can resend.
What happens if I do not have access to the internet to view the photos when I pick up my vehicle?
You can take photos that represent the current condition of the vehicle (ensure they are date and time stamped) and once you have internet access you can upload them.
If you would like someone to look over the car with you on collection, please refer to a customer service representative.
What happens if I do not have access to the internet to view the photos when I pick up my vehicle?
You can take photos that represent the current condition of the vehicle (ensure they are date and time stamped) and once you have internet access you can upload them.
If you would like someone to look over the car with you on collection, please refer to a customer service representative.
What happens if damage does occur while I have the rental vehicle?
If your car gets damaged during your rental, first and foremost, you should ensure your own personal safety. If you require emergency assistance, reach out directly to the relevant Emergency Service.
If damage has occurred during your hire, assuming it is reasonably safe to do so, please do not drive the vehicle and contact the location directly for assistance. The location will arrange for collection of the vehicle if required and instruct you on the next steps.
Please ensure you collect all information on where and how the incident has occurred and we recommend you take photos to document the incident. When you return to the rental location you will be required to complete the incident report form detailing the incident. You may be charged for the damage depending on the Coverage Option that you have purchased. The Customer Service representative will be able to guide you on the process and next steps.
What happens if damage does occur while I have the rental vehicle?
If your car gets damaged during your rental, first and foremost, you should ensure your own personal safety. If you require emergency assistance, reach out directly to the relevant Emergency Service.
If damage has occurred during your hire, assuming it is reasonably safe to do so, please do not drive the vehicle and contact the location directly for assistance. The location will arrange for collection of the vehicle if required and instruct you on the next steps.
Please ensure you collect all information on where and how the incident has occurred and we recommend you take photos to document the incident. When you return to the rental location you will be required to complete the incident report form detailing the incident. You may be charged for the damage depending on the Coverage Option that you have purchased. The Customer Service representative will be able to guide you on the process and next steps.
What is the process for uploading my own photos?
If you would like to upload your own photos you can do so. You can take as many images as you like to ensure you are comfortable that the vehicle condition has been captured.
Any photos should be taken before leaving the vehicle collection area. As per the car rental code of practice. If this opportunity is not available or the vehicle is collected in poor lighting or bad weather, then the pictures need to be taken within an hour of pick-up.
If the photo is taken on your own device (not via the PhotoProofed link), the photo can be loaded at any time up until return of the vehicle. However, it must be time and date stamped within the above time frames. If you’re unable to upload, please retain any images on your own device and you can present these if needed.
A detailed version of the Fair Wear and Tear Guide is available here.
What is the process for uploading my own photos?
If you would like to upload your own photos you can do so. You can take as many images as you like to ensure you are comfortable that the vehicle condition has been captured.
Any photos should be taken before leaving the vehicle collection area. As per the car rental code of practice. If this opportunity is not available or the vehicle is collected in poor lighting or bad weather, then the pictures need to be taken within an hour of pick-up.
If the photo is taken on your own device (not via the PhotoProofed link), the photo can be loaded at any time up until return of the vehicle. However, it must be time and date stamped within the above time frames. If you’re unable to upload, please retain any images on your own device and you can present these if needed.
A detailed version of the Fair Wear and Tear Guide is available here.
Can I access the photos after my rental if I am contacted by Budget about damage?
Yes. You can access the photos at any time from the link in the email. If you no longer have this, we can send you a copy.
Can I access the photos after my rental if I am contacted by Budget about damage?
Yes. You can access the photos at any time from the link in the email. If you no longer have this, we can send you a copy.
Who do I contact if I want to follow up on a reported incident?
Please allow 7 business days after you have submitted your incident report form to Budget so we can ensure we have gathered all of the information and then contact our claims team on:
Phone number: +61 (0) 2 8216 0249
Email: abgclaimsausnz@vanameyde.com
Who do I contact if I want to follow up on a reported incident?
Please allow 7 business days after you have submitted your incident report form to Budget so we can ensure we have gathered all of the information and then contact our claims team on:
Phone number: +61 (0) 2 8216 0249
Email: abgclaimsausnz@vanameyde.com