1. What refuelling options do I have?

    A. Option 1 – Self Service: If you aren't sure how far you'll be driving, but plan to stop for petrol, bring the car back full to avoid any refuelling service charges.

    Option 2 – Fuel Service: Run out of time to fill up the car with petrol, have one of our staff members fill up the tank when on your return. Re-fuelling services charges vary by location.

    Option 3 – Prepaid Fuel Service: Want to save yourself time and hassle of filling up petrol? Add our Prepaid Fuel Service Option to your next rental. Just pay in advance for a full tank of petrol and you won’t need to search for a petrol station before returning the car. We charge market competitive pricing for this service, pricing differs from each location. This option is only available at the counter, at the time of check out.

  2. Why do I have to return my car at a set time?

    A. Many rates, like weekend specials, are only available during certain time periods. Returning the car after or even before the designated time might affect the rate quoted. Returning the car by the agreed-upon time also helps ensure that all other customers will have their reserved car available upon their arrival.
  3. If I pick up a car on Tuesday at noon and return it Wednesday at 4 p.m., will I be charged for one day or two?

    A. Most car rental rates are based on a 24-hour clock. So in this case, you'd be charged for three extra hours or one additional day, whichever is less. In addition, the charges for optional waivers, optional insurance and surcharges are applied on a 24-hour basis.
  4. If I want to pick up a car at one location and drop it off at another, does it cost more?

    A. Car rental companies may charge renters an extra drop-off fee for cars picked up at one location and returned to another, and sometimes impose a fee for additional mileage. Customers interested in a one-way rental should specifically ask if there are any drop-off fees or charges for additional mileage and what locations are authorised for such rental car returns.